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“Our water heater needed to be replaced and we picked Jimmy Gusky at random from an ad. Turned out to be a great experience. Technicians were knowledgeable and efficient. We are pleased with the work.”
“I received an estimated from the company to do the work but I chose another company with a lower estimate.”
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“We called Jimmy Gusky LLC because there was some liquid leaking in our furnace area. It turned out to be a pinhole leak in the coolant line. However, the technician who diagnosed the problem was not qualified to do the repair so we had to wait a day for someone else to be sent.”
“Terrible at responding on the phone. We would consistently call and he would never call back. I don’t think he had any type of license/proof of insurance because once we asked for those, he stopped responding.”
“I am the very dissatisfied, new homeowner of a a beautiful condo in Bethesda. The Seller Agent trusted and hired Jim Gusky LLC to perform contractually required HVAC services prior to closing. My contract required the Seller to have the multiple HVAC units serviced and to address any issues. I purchased my home in the winter, so my inspector couldn't test the effectiveness of the cooling setting, but recommended to have at least serviced by a professional. The problem: I tried using the A/C in early June. It blew warm air. I have never owned a water-sourced unit so i thought it was blowing warm air because it needed a few days to "prime" or receive the cold water for the cooling feature to work. I later learned via a soggy carpet in the bedroom, and hiring smother service company, that there was a disconnected valve that streamed water across the electrical connections and eventually overflowed the overflow water pan. One specific item identified in the inspection report was to replace the Summer and Winter settings toggle switch. He charged the Seller for the repair (and other services) that he either didn't perform, or didn't perform well. He (seemingly) installed a new toggle switch to set the Summer and Winter settings, but the wires just dangled, and did not connect to the unit to control anything. The 2nd unit was missing the foam insulation to.protect the water lines, the drain pan as filled with corrosion and dirt, and the drain pipe was clogged, causing the system to leak water into the living room carpet and down into the basement level of the building. I discussed the situation with the Seller's Agent, but he was unable to reach the company. I called the company myself and requested a return to address the issues. The woman that answered the phone scheduled an appointment, but no one ever showed up, nor contacted me to reschedule it. I called several more times and never reached anyone again. We spent the summer without A/C, because the home warranty company would not cover the repairs and I couldn't afford them.”
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“Jimmy gave me by far the best estimate for the job and completed it promptly and efficiently. Great job.”
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“Diligently worked to find the right replacement boiler for the condo and install it within a tight time frame.”
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“Jimmy Gusky was very professional and reliable.”
“As a general contractor, we will continue to work together, as finding reliable professionals is not easy. Glad to have them on our job sites.”
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“Unit was not properly sized for its location.”
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“Great service and very professional”
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“I've always had fast courteous service, including in emergencies which is why I have been a long time customer.”
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“They were very responsive to my call, and the plumber arrived in a timely manner, and made the repairs quickly”
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“Excellent & efficient diagnosis of AC problem; and its fix”
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“Jimmy called me himself and helped me when my basement flooded and while they were fixing that, my water heater died. Jimmy helped me with that at the same time. I love the Gusky team and call. Them for all of my heating and plumbing needs.”
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“Incredibly GREAT service. Works 24/7 came to my home on a Holiday. Best Prices in the area. Just wonderful!”
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“When I call Jimmy Gusky, they are quick to respond, the serviceman provides advice on how to proceed, and their overall service is pretty good. Many times I don’t use other companies because they either takes weeks to return my phone call, or sometimes never respond.”
“Unclear. They're highly competent, but trying to reach them and dealing with appointments is helter skelter. Also, my unit stopped working a few months before the warranty expired. Ask me again in a year. This shouldn't break for a decade! That said, they've come out for free a few times to look at their work.”
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“Usually very prompt and does excellent work. Problems this summer when plumber did not show up three times and when no help was available doe to the one plumber being on vacation”
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“Easily one of the worst contractors I've ever had the displeasure of working with. Jimmy himself is standoffish, rude, and unresponsive. Refused to do a simple fix for several visits, and chose to just reset the unit instead.”
“The installers were great in explaining what they were doing.”
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“They do great work, but it was difficult to book them.”
“They provide good service at a good price.”
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“The people are courteous and quick.”
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“The tech they sent out told me that the damage would have been much worse if the part hadn't been working. He did not know what he was talking about. There was a broken part that he did not fix. It flooded again the next week. They sent someone else out that finally fixed it. It was two visits and a lot of aggravation. They are the original installers and it wasn't working. They came out 6 months after the renovation with the same problem. So now I have to fix my ceiling for the second time because they did not do the job right the first time.”
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“Prompt response. Excellent service and, most importantly, HONEST. Highly recommend, and will use again.”
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