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“Fantastic experience from beginning to end. Would not hesitate to recommend Kitchen Tune-Up.”
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“We love the look of our new kitchen. In the end everything turned out great.”
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“They are very thorough and follow up on all questions.”
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“Justin was extremely helpful, patient and knowledgeable. We really enjoyed working with him. Scott was fantastic during the installation. Very professional and courteous.”
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“I think they are wonderful! I have told all my friends about them.”
“It took several visits to assure the correct measurements but everything was perfect when installed, especially when the experienced installer came to finish the job.”
“My wife and I are satisfied with our decision to reface our cabinets, replace the backsplash and replace the counter over doing a complete remodel. The time it took to complete the job was minimal. The 25 year old kitchen now looks bright and modern.”
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“Communication was not good. The woman who answered the phone was not a nice person to work with. She had a smart answer for everything. She did not give me some dates, but argued with me that she did. The first person you communicate with at a business should be extremely pleasant, kind and helpful. Every time you called, she acted like she was being bothered. Always had the attitude that she was right and there was no talking to her. David is a very nice person. Most of the work he did was great. Promised us some things, like under cabinet lights, but when the time came to order everything, he said "Sorry we can't do them". He even came to our house and measured everything. What kind of business is that. He also told us one start date that was totally wrong. We were forced to take a different date that was not good for us. If we didn't take that day, the woman ( sorry I don't know her name) said we would wait months. It was not a good experience.”
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“When I was solicited for the job I asked the salesman "why KTU instead of Home Depot?" He emphatically argued all work would be done by KTU employees; not subcontractors, as would be the case with a HD-like vendor. When the work started I was treated to a parade of flooring, electric, counter and tile subcontractors. Their own staff did the cabinet work, which was fine. When I went for the under-cabinet strip lighting their staff couldn't get it right and KTU wound up refunding $700+. I used a local electrician who knew what he was doing and charged literally one-half what KTU did. When I tallied all the bills when the project was completed, I realized I was overcharged close to $400. How's that happen? It was quickly refunded, but had I not checked the invoices, I doubt I'd have ever seen that money.”
“Kitchen Tune-Up can make a painful process easy!”
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“The workers did an excellent job! They were courteous and agreeable to my frequently changing schedule.”
“There were long delays in getting the product in good condition to my project. I'm hoping that was an anomaly and not the norm. The project didn't go great, but I don't think that's what normally happens. From my experience, the project didn't go great.”
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“I've already recommended to my sister and she was pleased as well.”
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“We would definitely recommend Kitchen Tune-Up to a friend. We are very satisfied with the quality of the workmanship and the products they offer - cabinets, hardware, cabinet accessories, etc. Our kitchen has had quite a transformation. We can't wait until it's finished!”
“Cabinet repainting done well”
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“Quality work done quickly and with a minimum of mess or disruption”
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“I did not receive the service that I thought I was paying for”
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“Would strongly suggest not using this franchise. Work was never on schedule, required a constant push from us to complete and was of mediocre quality. Hinges were not ordered correctly, despite having 5,000.00 3 months prior to start of the work”
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“Our overall experience was positive and we just love our kitchen. There were a few obstacles that required attention, but the craftsmanship from our installer made up for it.”
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“Very dissatisfied with the outcome.”
“I already gave feedback both in google reviews and their location survey. The quality of the product seems to be good, however the measuring and the install was rocky. I’m still not pleased with the size of my one cabinets. I voiced it at the end and she said she would pass my feedback along - I’ve heard nothing back. I was also told that they are ‘so busy’. I feel as though this location took on more work than they can handle. The consequence has been to sacrifice customer satisfaction. Again the product is satisfactory however the customer experience is below average.”
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“Kitchen Tune-Up was professional, they did a great job and in comparing them to other companies they were more affordable.”
“They did an amazing job from start to finish! There were a few things that needed to be tweaked at the end, but they came back and fixed it. They are great people to work with, and I'm very pleased!”
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“I would do it again. If I moved, I would hire them again.”
“They did a great job.”
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“It took them a long time to finish my cabinets. They did not have enough handles. They wrecked my hardwood floor that they had to fix. They got the liquid nails on my ceiling and walls.”
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“Job was badly planned. It took months, not weeks as promised. There were constant delays and worker shortages. Communication was bad as well. All-on-all it was apparent there were systemic problems with the company. Would not recommend. In fact, I'd recommend people avoid Kitchen TuneUp.”
“Scott did an amazing job painting our cabinets. He was courteous and communicative the entire process. Highly recommend.”
“We are having our kitchen refaced, an island installed, new countertops installed, and a backsplash installed. There have been so many issues and delays, and it seems very much that completion of this project isn't a priority. We were initially told the project would take roughly 2 weeks. It has now been 4 months and we are still not close to completion. Many of our requests for information went in circles or ignored. The work that has been done is fine, although there were issues with pre-measurements being incorrect and quality issues with pieces of the installation. It has been difficult to get Kitchen Tune-Up to own the project, as the finger commonly gets pointed to vendors and subcontractors.”
“Miscommunication started when painters showed up I was sure that the cabinets would be prepped and taped for spraying with paint to create even layer. To my surprise the painter claimed that he had years of experience and didn’t need to tape anything off The surface was rolled and I was not very satisfied with the texture The cabinet doors were taken off and sent to the shop where they were sprayed Two completely different surface textures In addition there was dust incorporated into the paint at the shop No sanding was performed in worn areas, which was the reason for the Tune up After asking the owners of Kitchen Tune up for a different surface ( shinier) She was very rattled by that request and charged 100$ additional dollars for paint after our out of pocket cost was 8000$ If I would have known that would be the sequence , I would never would have agreed to this “TUNE UP””
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“I enjoyed working with David Diaz and his crew, I really liked his opinion and went with it. I love the look of my kitchen!”
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