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“Pete had so many recommendations for a total upgrade that I wasn’t able to get the flushing mechanism in two toilets fixed, which was why I called. Also I will be calling Fairfax County Water to see if my water actually does contain 4 times the amount of chlorine as is in a swimming pool. That is what Pete reported to me. I will not be callling you again ever and I will be telling my friends about this outrageous report. Also his plumber in training was pinching pimples on his arm at my kitchen table. Disgusting!”

“As a first time user of this company, I was very pleased with their timely response, their friendly plumber, and the work in general.”

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“The reason why I gave a 2-star rating is that I felt like we were taken advantage of. Our knowledge about plumbing is not very good, and the person that we were speaking with, although he is very knowledgeable, I feel like we were taken advantage of. We were charged more than $1,600 to put in a regulator on our plumbing line. After the fact, I looked up the cost in this area for that, and they said it was $400. We were charged more than $1600 for this service, and I think we were taken advantage of. Then we signed up for this other package because it would have given us $200 off; however, it is costing us an additional $300 for the year. I am going to be canceling that as well. That is why I am giving them a 2-star rating.”

“The price was extremely high for what they did.”

“The work was a simple clogged drain that required snaking. It required less than 1 hour of effort. The price charged, $709, is outrageous! Even with the military discount, the bill was $598. The average per hour price for a plumber in this area is $90 per hour. Even if you start charging for the dive over, that would be $180 for the plumber. If you charge 100% on top for your management and profit, that is $360. $709 is an abusive charge.”

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“Seems like the service is getting worse9”

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“Quick response and professional repair”

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“Called at 5 PM and technician come next day and fix the boiler issue. no delay for parts and other things. One trip all done”

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“The plumber ran into difficulty removing the faucet and ended up drilling it out. In the process he scraped up our stainless steel sink in a way it can’t be repaired. So we have a nice new faucet but a scratched up sink.”

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“I have not use the service of My Plumber , except for”

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“Terrible experience and still billing for services not done”

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“Does not complete the job.”

“the quote your agent provided was insane and frankly insulting”

“I would likely recommend My Plumber Plus to a friend.”

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“Felt the price was unreasonably high after surveying other plumbers for the same work.”

“If I request plumbing services, I want the repair estimate and the work completed if it fits my budget. I do NOT need a 30 minute presentation on all services that can be provided for several thousand dollars!”

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“On time; courteous; competent”

“some good, some bad, see below. depends on the subcontractor used. maybe in an emergency.”

“Pricing a problem, manager was to call us but has not done so. We were quoted a high price, but told that with our status as a special customer, and with the military discount, we could have a better price. Hundreds less. Called around and got other estimates, and the "discounted" price was the same as the regular price of another company and some people I called. Second time their price was way above the market here. Same thing happened with the water heater.”

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“Dispatch needs to improve their customer service skills. I had an experience with a lady by name of Sam who could really work on her soft/people skills.”

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“I requested a plumber in the evening and they came the following afternoon. I was expecting around $100 to clear the drain and was totally caught off guard by the $700 fee they charged. That was totally more than expected and will result in me looking for a different plumber service in the future. I can't afford $700 plumber visits.”

“I like their communication system. They update communications frequently.”

“Services/pricing are predatory. Made a huge mistake without checking YELP first. Paid $49 for diagnosis/quote - which could have done for free - my mistake.”

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“I would recommend them if the person is in their coverage area!”

“He explained everything that he was doing and what needed to be replaced”

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“My experience with plumbers plus was Very good they were able to Get a technician to me within five days there was a slight hiccup, but they immediately caught it and made all efforts to get it resolved, which worked out great.”

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“Had work completed before and it’s has been a great experience.”

“They should send people that are more experienced.”

“They are a highly respected and professional company. My Plumber Plus was knowledgeable and explained everything to me in great detail. They were also open and courteous in listening to and addressing my concerns. It was a pleasure to have them at my home.”

“Too expensive.”

“Charged $50 for a "diagnosis" that involved taking picture of a sink full of water and saying "its clogged".”

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