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“My Plumber Plus was timely and polite. They were a little bit too heavy on the sales.”
“Absolutely everything was great about them. It was an emergency, but it was incredibly expensive.”
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“They were on time and they what I asked them to do.”
“The servicer should know the job and stop and use the bathroom before servicing a home. Also, I prefer a more seasoned Plumber on my next request of service.”
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“Plumber was here to check for a leak either inside or outside. He did not find a leak inside - but quoted me $6,000 to change some valves and a water heater. I showed him where the outdoor water meter was. He checked it, but forgot to turn the main water off first. He said he would contact the outdoor plumbing team - but I didn’t hear from them - so I called Plumber plus 2-3 times to schedule an appointment and then to check why they didn’t show up. Almost a week later - still no show. I finally just contacted another plumbing company.”
“The service was prompt. The technician who came out was friendly and came in in a timely manner.”
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“The first attempt was less than desirable. I waited around the whole day and the guy who showed up wasn't right for the job.”
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“They are always on time. They always do a good job.”
“The technician Ian was very, very helpful, very knowledgeable, very friendly, and just an all-around awesome person.”
“The actual technician and the services were good. Compared to what I found online for similar services, the pricing seemed quite high. I was in a bit of a situation and needed that service, so I just made a decision to take the higher price, but it seemed to be about 1 thousand dollars more than what it should have been.”
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“I WAS IMPRESSED WITH RYAN'S SKILL AND GENERAL ATTITUDE. HE IS SO NICE - Also Trajon who came a week later to clean the drains. He was great!!!!!”
“The repair guys are wonderful, the installation crew is not so good.”
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“It has been noted by myself and my wife that your reps are too busy trying to sell, rather than addressing the issue at hand. This is a consistent pattern with us, and with others of our friends who have used your services in the past. Because of this, I am seriously considering finding another such service that isn't so darned busy trying to "make a sale," as opposed to being straightforward with us about what's REALLY needed, as opposed to the "oh, well, you know, your 9 1/2 year old water heater may give out at any time" - and yet, the most recent plumbing rep told us that the average lifespan for such was 7-13 years. I agree that 10 years IS the average - but it didn't mean we HAD to change out the heater the last time he was here. In addition, some of the other work he had performed a year ago was not to our satisfaction, especially when he did NOT install the desired faucets in our master suite bathroom, and, when this was pointed out, you all would've charged us $700+ for the experience - while I could've gone to Home Depot and bought what we wanted for something around $100. And that was BEFORE the charge for the service. I think you can see that we are unhappy with your services.”
“The work itself was fine. Work was good, in fact. However, the communication was not good.”
“Prompt, courteous and polite.”
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“Very professional”
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“Expensive. Loved plumber but not the cost.”
“Ridiculously expensive, takes advantage of desperate situations”
“The plumber wanted to charge me $300+ to unclog a bathroom sink, when the stopper only needed to be pulled up to allow greater opening for draining. Then, when I declined all services on the spot, the plumber tried to make me feel guilty by telling me how far he had traveled to come to my house.”
“Plumber never showed up - I had to call main office to find out why?”
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“We really like the plumber, Thomas Ott. He’s knowledgeable and he’s very personable.”
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“Expensive”
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“I paid $500 to fix my bathtub faucet. They replaced a spring but it did not fix the problem. I would like a refund. I would never recommend this company.”
“Professional conduct and expertise”
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“I was misled about what was included with the $49.”
“My Plumber Plus got here really fast, which was very great. We needed them ASAP, and they came. They had a really strong team, which I appreciated. Besides that, I was not too satisfied.”
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“I had a good experience. The technician, Ali, was professional and prompt, explained everything, was good to work with, knowledgeable, and did the work well.”
“They provided excellent service.”
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“I paid them $1023.00 and my problem still isn't fixed. We still can't use our bathroom.”
“There are multiple and quick appointments available. The quality of the technicians is very good.”
“The professionalism of the plumbers is outstanding.”
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“Very knowledgeable expert plumber. Truly trustworthy”
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