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“Asked for a single service to be completed. Then tested my water and the pressure without notifying why. Then came back with a recommended $6k service. I asked for a sink faucet to be replaced.”

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“Jay Belton did a really nice job in replacing the leaking pipes under the sink. His work is always excellent and he is nice and communicates well. He is willing to go the extra mile.”

“I've used My Plumber for four major jobs in the last 5-6 years, and always satisfied with the work. They are expensive, however.”

“Ian has very personable, a pleasant disposition, a warm, infectious smile, and is a pleasure to talk to.”

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“If someone needs a home plumbing plan, My Plumber could possible work for them. For a specific job, My Plumber to expensive. They should not charge for an estimate designed around a house plan vs the stated job request.”

“First of all my window of time was 4pm I left work early to make sure I was home. Then the plumber got here well after 7pm, he didn’t explain well to me each part he was trying to over price me for not knowing everything he named later was included with a new water heater!!! Then he offered to come do himself not through my plumber for 3000 still over priced just waisted my time… never again an I wouldn’t refer to anyone I know!!! An I’m posting a review on Better Business Bureau”

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“Great service with quick responses. Explained how everything works which provided great knowledge to me to keep our home safe from plumbing issues!”

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“The work was excellent, and they were able to do a timely installation.”

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“They have high unexpected charges.”

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“The price quoted to repair a sink drain was $666. I contacted another local plumber and it was repaired for $200”

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“They are overpriced, rude, and arrogant.”

“Spent more time trying to upsell on stuff I didn't need than on the repair itself.”

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“The job was so minor that I would not be able to recommend or not recommend based on this particular experience.”

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“My representative was very helpful and explained what he was working on in detail. I appreciate the time he took to provide me with the service I requested.”

“The technician was professional and nice. He did an examination. The price was too high and he wasn't able to do the repair because the company doesn't do that type of service.”

“Waiting for mitigation. Pending issues not resolved. Work done 3/5/25. Messy caulking job as also noted by remodel guy that needed remedied along with other issues. Called James Hurt twice.”

“The job was not excepted due to your company’s high pricing. The technician was very nice. There are so many plumbing competitors to choose from in this area ….and homeowners can choose to pay less and get the same quality of work done. Sorry, but your price for a simple under the kitchen sink was ridiculously priced. This was a 15 minute job. Plumbers make about $35.00-$45.00 an hour in this area of Fredericksburg.”

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“They were very professional, friendly, and very patient with any questions and concerns I had.”

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“I would recommend with a caveat of expensive.”

“No Thanks!”

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“They do very good work, but need to learn better communication.”

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“The HVAC technician who came was fabulous!”

“Pricing is extremely high. I was told that a 20% discount would be made if a member to find out later it is capped at $100 per visit.”

“The cost of the repair was way above market price by about 40%”

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“He did not help me at all. The plumber put two holes in my wall and then left. He didn't fix anything.”

“We had a positive experience overall and the service was good.”