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“I have relied on Smart Choice Cleaning for more than 10 years. They have always provided excellent regularly scheduled service, and are very responsive to special cleaning requests, such as windows, hardwood floors, and carpet cleaning as well as cleaning walls and clean-up after repair/painting work.”
“I have used Smart Choice for several used and have always been satisfied with their service. The cleaners are attentive and thorough. I had them clean carpets one time as well and that team was also very careful and thorough.”
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“Always timely and do great work!”
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“I think it's pretty pricey.”
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“Very satisfactory job.”
“Costly and the cleaning was subpar. I was expecting a good basic clean because i didnt have the time and that's not what i got for nearly 1000.00”
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“We had our sofa and dining room chairs cleaned. They look like new again. Unfortunately, the service person didn't protect our hardwood floors and left sneaker prints and roller tracks on them.”
“The carpet was still chock full of the previous tenant's dog hair after what was supposed to be a thorough cleaning”
“Superb customer service and housecleaning”
“They do a good job and take care of the property. Arrive on time as expected.”
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“We are very happy with the job done. It was done professionally and results was good quality.”
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“Staff are always helpful and friendly and do a great job!”
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“See comments below: Good Customers mer service assistance explaining and scheduling service.”
“Thorough and complete work.”
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“We've used Smart Choice cleaning for over 8 years now and have been very satisfied with their professionalism and thoroughness.”
“The two cleaning ladies were amazing! They cleaned every nook and cranny. My new home looked brand new. Perfectly clean! I highly recommend them for move-in service.”
“The Smart Choice team comes to my house monthly for cleaning. They do a fantastic job and I love how the house feels when they are done.”
“Scheduling person was flexible and helpful, service employees were prompt and friendly, accomodated my requests, and did a great job.”
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“Shoddy work, lack of attention to detail, poor customer service”
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“They did a fantastic job.”
“They did a great job cleaning our front hallway. It looks brand new! I've tried other services for cleaning and none of them were close to doing an adequate job. I keep going back to Smart Choice Cleaning, because they clean it so well! They are prompt, courteous and do a fantastic job. I will be using them again!”
“They did a good job.”
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“Very thorough. Nice and professional workers.”
“I called Smart Choice as they had cleaned the apartment prior to our moving in. I was given a cost for the clean to be done after our move out. When the staff arrived they immediately said they could not complete the task in the time required. They worked hard and I believe them. They spot cleaned the carpets so that professional cleaning was no longer needed; I was charged a cancellation fee for carpet cleaning.”
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“I recommended Smart Choice to my mom and it was a disaster. They rescheduled on the day of service and said they'd come "tomorrow". The next day was Sunday and my mom waited around all day for them. She called Smart Choice and was told SHE should have KNOWN they weren't open on Sunday.”
“After reading excellent reviews, I decided to use Smart Choice for move-in/move-out cleaning and their carpet cleaning services for our townhouse. I will say, the cleaning itself was great. Unfortunately, the CUSTOMER SERVICE WAS THE WORST I’ve ever experienced, and I will never use this company again. One of the maids accidentally messed up our coat closet door and shattered the glass from the bottom/main shelf of our refrigerator on the day we were moving out of state. I get it, accidents happen and luckily, the maid was not cut/hurt, but the way this company handled it was OUTRAGEOUS. I spoke with Elva (Smart Choice manager) on how to proceed. She tried to have someone replace the glass with plexiglass (which is far from glass) and it would not fit in our fridge properly. That’s a-whole-nother story that I won’t get into. Then, they charged us 30 minutes of additional time for what it took to clean up the glass that the maid broke?!?! When I asked Elva about the additional charge after the two huge inconveniences, she deceivingly told me that she already took off the charge for the third maid, but we only had two maids the entire time… We spent at least 30 minutes fixing the coat closet door ourselves, hours figuring out a solution for the fridge shelf, and spent almost $700 for the services we received. There was no discount for the mistakes/inconveniences they made, and instead we were charged extra. UNBELIEVABLE and completely unprofessional. Not a "smart choice" at all.”
“Smart Choice did an amazing job cleaning the condo that we were moving out of. They did a great job working with my schedule, giving me an accurate estimate, and keeping me informed of when they would be done. When they were done, it looked better than when we had moved in. I'd definitely recommend them and hire them again.”
“Excellent service. I would recommend them to anyone who would want to use them.”
“I love the quality of the service and the personality and character of the service people. I have never had any problems, excellent quality service. Excellent, excellent, excellent.”
“I love working with them. I have worked with them for years, they have great quality work and I'm very happy with their service.”
“They do great work for reasonable prices.”
“I had them clean my apartment as I was moving into new house in Arlington. They left the house completely spotless and we received no fees from our apartment complex.”
“They are pretty fast and efficient.”
“The service was great and everything looked brand new when they were done.”
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“I had a hard time last time.”
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“Very customer-friendly.”
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“They were very punctual, and did a great job. Everything happened in a very timely manner.”
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“We have used Smart Choice Cleaning for disinfecting following a Covid exposure, for water remediation and restoration and for some painting. They have been exceptional to deal with in each capacity and are extremely professional. We also had them bid on a cleaning contract and they were right on target with their bid. Great folks to work with.”
“I got a quick response from the company. They provide quality cleaning service. The communication was great.”
“They are always on time and reliable. I would give 4.5 stars if possible because there are some cleaning crews better than others, but I will round up because they do work hard and the price is right.”
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