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“John Welmers [email protected] 2409 Briarwood Road Baltimore, MD 21209 Initial work seemed great. We hired Kenny and his crew to scrape and power wash old paint off of our brick home, apply two coats of ROMABIO, paint metal siding, and work on the brick steps in the front. The painters were incredibly polite, friendly and the house painting was great. The scraping and power washing left latex paint chips everywhere. No plastic was put down. The power washing blew off pieces of insulation and painted wood, which we found out contained old lead paint. Those paint chips were blown all over our flower beds, into our gutters and on our outdoor furniture. Their ladders left dents in our aluminum siding, too. The brick step repair was terrible. The steps were uneven and mortar was used to fill in blank spots where a brick should go. I had them repair their "repair" and it is still uneven, the mortar is a different color and there are empty spots filled with mortar instead of brick. $4,000 for this. They had some shutters from another job and offered them to us for free. Sounds great! They scraped, repaired, repainted and attached them to our house. They look wonderful. Unfortunately, they didn't test for lead paint and covered a very large part of our yard with lead paint chips. They also worked under a tree where my child's swing is. Dirt, lead paint, swings, feet and children are not a great combination. To remedy the situation, an employee was sent to vacuum our yard with a shop vac. He didn't speak English, so we tried to help him, but it was an uncomfortable mess. He was on his hands and knees, no gloves, mask or even the right shop vac, trying to fix a problem he seemed unaware of. The boss, Kenny, never showed up. Lead paint chips were still found everywhere after vacuuming. Kenny promised he would do whatever it took to fix the problem. The only remedy we were recommended, that would fix the problem completely, was to have the soil removed, replaced and sodded. Kenny then became unresponsive, months went by and eventually said his insurance wouldn't cover it. They finally returned 6 months later. They painted part of the house they missed. Kenny arrived, pulled me aside and told me there was lead everywhere and I couldn't really prove they had done anything. He didn't realize we had the soil tested when we moved in and tested after they left the lead paint shower. Big difference! We both agreed that removing all of that soil was a bit extreme, though. The compromise was to remove a few inches of soil in the main work zones, cover it with new soil and grass seed, and call it a day. Also add some mulch in one big area. He shook my hand and left. His employees then took over, used a few bags of yard patch to cover the work zones and added some bags of mulch. Not quite what we agreed upon, but out of frustration, I decided I didn't want their help anymore. We were given very little help or guidance when it came to fixing this lead problem. We were very respectful and patient throughout the entire process, too. Seems like these people do an all around great job and this was some sort of fluke”
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“Because they are professional and get right down to business. They get the job done . Nice and friendly company.”
“The workmanship was exemplary, and the supervisor made several suggestions (some of which increased their workload) to improve the finished product -- things that I hadn't thought of.”
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“I'm not sure.”
“A subcontractor did our work and it did not turn out very well. Based on reviews, I think that if Klappenberger themselves had done the work it would have been fine, but the experience with the subcontractor was challenging. The subcontractors were very nice people but their work was disappointing.”
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“Communication and responses from Klappenberger was great, they did a real nice job. thanks again!”
“Painters were right on time; worked constantly on removing wall paper and painting. Very polite and respectful.”
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“Kenny always does a great job! Thank you for always taking care of my clients!”
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“The supervisor didn't have a clue about the work required. He was constantly complaining about it. The deck that was painted missed a lot of spots and the coverage was inconsistant. The deck had to be repainted 6 months later by someone else.”
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“The quality of work was excellent! They painted several rooms as well as kitchen cabinets. They also did minor carpentry and installed heavy crystal chandelier. They were pleasant and good to work with throughout the project.”
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“The painters did a great job painting our living room and kitchen. Our living room has a vaulted ceiling and they did an amazing job with it.”
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“Klappenberger is excellent. Great workers , were happy to answer questions or make suggestions. I highly recommend this company . Kenny Lee is the best! .”
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“Kenny and his team were great to work with by their communications skills, professionalism and attention to detail. The rooms look great.”
“Everything looks great, and the whole job was done in a day.”
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“They were contracted to paint the exterior of my house. The experience was terrible, as was the result. Large areas of my house were unpainted, siding was repaired incorrectly, which is now requiring the re-siding of a large portion of the exterior. Communication was poor, effort was poor, results were poor. They were frequently caught cutting corners and skipping steps. Eventually they just completely ghosted me and stopped responding.”
“Overall, I highly recommend Klappenberger without reservation or hesitation. They recently completed a project for Success In Style at Savage Mill. They had to repair a significant amount of brick wall (which were about 16ft tall) paint it along with 320 panes of windows. Their work was highly excellent, they worked efficiently and their pricing was very fair. It's really quite remarkable how well they workedand how quickly they get things done. I rate them outstanding professionals. They were clean as they worked and left the work-site neat every night. Even though they did not need to be too concerned about paint drops on the floor since it was still plywood, they had no drops. Honestly, I do not remember much in the way of paint drip cloths either. They are good, really good and, as mentioned, they are serious professionals. It was a delight to have someone do this work who was so reliable, punctual, no nonsense, no drama, just consumate professional painters. As an aside, it was remarkable, I was working in the large space along with them doing my own construction work and I literally never heard them. It was a pleasure working with them They are a good company. I will continue to hire them and have no concerns whatsoever recommending them for whatever projects you might have.”
“I'm just beginning the process. Kenny was professional and very kind. He was on time for the first appointment, sent an estimate within the 2 days and so far has answered all my questions.”
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“Very easy to work with! I would definitely hire again”
“The team Kenny sent where always on time and competent. The work done exceeded my expectations. The exterior of my house was in bad repair and I am very happy with its transformation. Once the repairs to the exterior where completed painting of house and it's interior happened very quickly and efficiently and for a reasonable price considering the other quotes I had received. I would recommend this company. ”
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“They did a great job. On time kept everything clean.”
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“We were very pleased with the painting job. The gentleman were kind and courteous. They also cleaned up nicely when finished with their work. We would definitely hire them again. ”
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“5”
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“Workers were courteous and diligent. They did a good job painting but cleanup was a bit disappointing. I found several deposits of paint shavings throughout my garden path which is very difficult to clean up without ruining the groundcovers.”
“Bean 🫘 ”
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“Had some issues with an old roof but they quickly addressed the problems. Very professional business.”
“Did a fabulous job for me ”
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“Overall excellent job, just painted some windows shut which they returned and opened. ”
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“Lack of clear scope Poor followup Tardy for estimate/take off Not interested in moving forward. ”
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“once the deck was painted it took 3 returns because the paint all over the deck kept blistering. That wasn't the worse part though - the sales person/ owner called me to complain that the job was more then he calculated and felt he needed to call me and yell at me because he bid the job too low. He was insulting, rude and terribly unprofessional. He never inspected the job or appologized for his behavior or the days I lost while his crew fixed the blistering paint. Sorry, but I can't give the company a good rating because of him.”
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“They asked me to pay them more than what was originally agreed upon, then caused irreparable damage to the entire front facade of my house.”
“Customer service was unbelievably horrible. Kenny was rude and extremely unprofessional. Painting job was very poor ”
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“I didn't look at the work carefully when it was done. I had rated the painter highly. They were much more expensive than others. When I paid more attention to the work, I noticed the chair rail surrounding my wallpaper, celling, and around windows had areas of concern. The painter told me he did not use painter's tape because of his years of experience and precision. He did get paint on the textured wallpaper, chair rail, tops and bottoms of some areas, and on the window ledge of my bathroom. I was not happy with that. There was some sloppy detail work on the white trim of the window. If you're a painter, you wouldn't leave the job like that.”
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“We were overall very disappointed with the quality of work we received for the price, and would choose another provider if we were to need our house painted again.”
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“They are professional, timely, responsive, excellent painters.”
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