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“The service people were very good. They worked with me by calling into the office to get approval to get more to finish the job. Apparently, they had the ability to look at the problem, and come up with a solution to get the job done. I strongly recommend Horizon Services. They put in our new heating and air conditioning system. I called them several times with plumbing work. They were very responsive and stayed on the job until it got done.”
“It took a long time, and they kept coming back. Different repair people told me different things. They ended up picking up the tab for what it could have been. That was good. Their people told me different things, which was confusing. Overall, they fixed the problem.”
“The staff is always pleasurable and overly accommodating.”
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“They messed up our outside A/C unit and the fan drive. The technicians came out several times to fix the issues, but we were lied to, because they didn't want to do the work. Upper management did mostly refund our money, we still have not received the full money from my bank. They have just stop responding to me.”
“Their customer service has been superb and they were courteous and knowledgeable.”
“I have no complaints, they did a very good job!”
“I am pleased with their services. They are always courteous and professional. I am really happy with the technician that has been out the last few times, Shawn Monroe. He has been out the last few and is thorough in checking all the facilities. I am very happy with him and Horizon Services!”
“Their service technicians are knowledgeable and know exactly what they're doing.”
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“Arrived on time and work was completed satisfactory”
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“tech was more interested in selling me a product then comp. doing work”
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“Called to use your winter/summer special pre-season check. Turns out Horizon won't check out combination former oil furnace and gas-fired supply using a separate burner. Others do this so I don't understand why Horizon does not.”
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“ALL of our dealings with Horizon have been terrific. They installed our new heating/cooling system several years ago and have profided annual checkups before each heat and cooling system since. The folks who service our equpment are always top notch, friendly and considerate of our needs.”
“I was not completely comfortable with the way the install crew left my home. When drilling through my wall they left concrete dust and chips all over my basement shelves and floor, and left some screws and cut, metal shavings, on my basement floor also. I also found my Lennox Manual INSIDE the unit itself, along with some screws that were left at the bottom of the unit underneath the blower motor. I found these items inside the unit housing by accident, while changing out the HVAC filter. It's not been a year yet, and since the initial install, I've now had to call your repair techs twice in the last week because my HVAC unit shut off, and I had no heat. Not sure why.”
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“The technician was very knowledgeable and helpful and gave us great customer service would definitely recommend.”
“The issue was water in the basement when someone showered upstairs. The tech did clean out the drain well, bit failed to notes that the caulking around the tub had cracked off, which would've been a much less costly solution. Worse then that, he tried to hard sell me a new water heater.”
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“I was thoroughly satisfied with the products and workmanship for my HVAC replacement and my hot water heater replacement.”
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“The service technician was helpful, knowledgeable and trustworthy.”
“Great service. Technicians explain everything before they do anything so you can decide if you want to have it all done or just part of it.”
“Every easy to get someone to come out to do the work I needed done”
“Extremely professional”
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“I called to take a look at my heat pump not working. There were error messages and you charged me a few hundred $ to replace a board. It still didn't work, checked it again and said the freon was leaking. Another few hundred$ to replace freon. Long story short, you believed it needed to be replaced and had a sales guy come out to try to sell me a $10 grand unit. I declined despite the usual pressure. Had another company come out and found it was a defective freon cap. Replaced it and all is working. I tried you because you looked reasonable but will never call again nor recommend.”
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“I would never recommend Horizon to a friend. They were horribly organized. It took over 4 months to hook up a replacement stove. They did not have to run any new gas lines, they just had to swap out an old stove for a brand new stove and setup a county inspection. This process took about 4 month, required at least 10 appointments (some of these appointments were canceled. This took at least 5 actual house visits. I had to reschedule my days multiple times for them to come out. This is the worst service I have ever had by a home repair person. They did give me 1/2 of the install.”
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“Tech. very good, arrived on time. Very professional explained why maintenance plan is best approach for furnace operation.”
“Mike was very helpful”
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“If possible all customers should obtain more than one estimate for any potential plumbing work.”
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“I love Horizon and thought so highly of this company until I tried to schedule my yearly summer maintenance in end or April beginning or May and my appointment is September….. after summer?!?? Ridiculous service!”
“The guys are always respectful and courteous! They smile a lot and always, ALWAYS say thank you!!”
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“They were good and provided good service. I liked them.”
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“I do not know what the market is for water heaters. I just know it sucks paying the bill. I have no complaints.”
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“They do a great job.”
“They are too high.”
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