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AreaSet
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“Prompt service. Technicians explained services in detail.”
“The company’s responsiveness when I called”
“Timely, attentive service.Just very expensive.”
“Technicians arrive in a timely manner. Technicians recommend what choices you have to replace equipment.”
“Use them for upkeep of tankless hot water heater.”
“Pricing is getting out of hand.”
“Nathan is a very knowledgeable tech. He walked me through and also educated me throughout the whole maintenance process.”
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“The technician seemed new… no recommendations other than what it seemed was standard training.. nice kid though”
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“The last two times you’ve come, it turned into a sales pitch.”
“I feel there is too much up selling. After the inspection my toilet was not broken. After the plumber left it was broken. That’s not why he was here. TOO Expensive”
“Tech person that came tried to sell me a water heater 3 times the price that other companies were charging, spent maybe 15 minutes fixing the problem that he came for and charged me over $1,200. I called to complain, his manager called me back and was very aggressive and rude!!!”
“Plumber that was sent refused to do the work because he didn't FEEL comfortable”
“They did not perform any actions”
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“My son dropped a toy ball down the toilet that I couldn't reach. The plumber tried to use an industrial snake and then told me my only option was $1600 for a new toilet, when the original one costs $225 at home depot. I was able to get the ball out with a $50 wet vac. I also had a broken fill valve in a different, he insisted I was wrong and it was the flapper, and quoted $500 to fix it. I fixed it with an $18 part. The flapper is just fine. I get charging for experience but neither of these things were difficult.”
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“Terrible job”
“Came out didn’t fixes the issues tested one thing left charged me 50$ soon as gone the issue was still Happening. Then when I called back said the issue was still happening they told me I have to pay the dionostic fee again”
“He didnt come or contact me”
“Outrageous pricing”
“Too expensive, twice as much Tri-state.”
“Unresponsive and poor customer service. Received requested quote on 3/10. I explained to the plumber that came out that I was getting multiple quotes and I’d follow up after I received and reviewed all of them. Received follow up calls or emails daily following the visit which was excessive and a put off. I emailed on 3/21 requesting to be removed from the contact list and asked a couple follow up questions about the quotes. I received a response stating they would have the plumber that came out get back to me. It is a month later and no one ever got back to me with answers to my questions. Yet I’m still being contacted for a review, very poor customer service. I have now had another company complete the work.”
“Reduce pricing.”
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“So far when I have needed a plumber the same day, My Plumber Plus has always come through.”
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“The plumber technician was professional, quick, and good at what he did.”
“They are always on time and do a great job.”
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“very knowledgeable and efficient”
“The only reason I said 3-star rating is because we have used them for over three decades, the cost has gone up, and I may see about competitive bids for next time. Otherwise, the service was okay.”
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“Tech did not show up for scheduled service. MyPlumberPlus also refuses to give an appointment time causing me to take the entire day off work for whenever they decide to show up. On the previous visit, the tech did not perform maintenance satisfactorily and then I had to have someone else come and fix the air handler when it quit working. The repair company said that would not have happened if proper preventative maintenance would have been done. Also, the tech interrupted me many times while he was here and kept trying to sell me additional services - so annoying. Finally, my water heater went out unexpectedly. MyPlumberPlus came same day which was good but took advantage of my situation and installed a water heater costing nearly double what they sell for and I did not know the price until after it was installed.”
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“Keep the same.”
“Severe over pricing for simple drain clog”
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“Your estimated quote seemed pretty high for the work needed to be done.”
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