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AreaSet
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“Dispatch needs to improve their customer service skills. I had an experience with a lady by name of Sam who could really work on her soft/people skills.”
“I requested a plumber in the evening and they came the following afternoon. I was expecting around $100 to clear the drain and was totally caught off guard by the $700 fee they charged. That was totally more than expected and will result in me looking for a different plumber service in the future. I can't afford $700 plumber visits.”
“I like their communication system. They update communications frequently.”
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“Services/pricing are predatory. Made a huge mistake without checking YELP first. Paid $49 for diagnosis/quote - which could have done for free - my mistake.”
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“I would recommend them if the person is in their coverage area!”
“He explained everything that he was doing and what needed to be replaced”
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“My experience with plumbers plus was Very good they were able to Get a technician to me within five days there was a slight hiccup, but they immediately caught it and made all efforts to get it resolved, which worked out great.”
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“Had work completed before and it’s has been a great experience.”
“They should send people that are more experienced.”
“They are a highly respected and professional company. My Plumber Plus was knowledgeable and explained everything to me in great detail. They were also open and courteous in listening to and addressing my concerns. It was a pleasure to have them at my home.”
“Too expensive.”
“Charged $50 for a "diagnosis" that involved taking picture of a sink full of water and saying "its clogged".”
“They are a little pricey.”
“The plumber did a very good job. He was very patient. He went above and beyond to get the job done.”
“My technician was on time. He was knowledgeable and super polite. He found more issues than I thought they were and fixed them right away. He did a wonderful job.”
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“OFTEN do not keep appointments. I wait all day to late in the evening get the call that you can't make it. Who has time to take off from work and you don't keep the appointment? Comments below apply to the HVAC appointments you keep.”
“They are too expensive. They are ridiculous.”
“The dispatch and feedback for this work was horrific. They did eventually finish the work. Nobody responds. What should have been a 3-day job took 3 weeks.”
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“Your prices are outrageous.”
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“Primarily because the quotes I received are more than double of what I later received from other reputable plumbing companies. Although not pressured there were too many programs other than the issue on hand which I was being sold on.”
“The plumber was very professional. He went above and beyond to solve my issue the same day even when it meant he had to scout for parts and come back later that day.”
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“We were over charged.”
“Was told they would come one day, but then I did not hear from them and had to call myself to find out they couldn't come on the original day. I had to constantly check-in and see when someone was coming.”
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“Too expensive”
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“I had questions after the service and the technician seemed really bothered since he said (said the customer service) he will charge me $300 if I ask him to come back. So yes, I won't ask his service again. Sorry to bother you!”
“My Plumber Plus misrepresented the $49 diagnostic fee, The technician did not do anything diagnostic and wanted the $49 for arriving at my house. If he pulled out a single tool, it would be another $225.”
“I didn't have a good experience and I called the company directly to express why. The person I spoke with handled the call expertly.”
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“Price”
“cost”
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“Many issues, but the biggest one was the plumber sent was very inexperienced, lacking skill and knowledge, didn’t perform what I expected to get get done and spent most of the time sitting in his van !!!”
“Marcus Halsey gave me an estimate of 7,200 dollars to repair my tankless water heater leak, a professional licensed company, completed the job for under 500 dollars”
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“Dan Rall did a most excellent job. After checking several areas he quickly decided that the problem was in the attic. He quickly found the problem and took care of the necessary repairs. He kept me informed of what he was doing in terms I could easily understand.”
“This experience was extremely good.”
“Darin Moore, the plumber who performed the annual plumbing check on 12/9/24, was excellent. He explained in great detail his recommendations. I had no doubt he was being totally honest with me which I truly appreciated.”
“Very expensive”
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“They didn't do what they said they would do. They came out and looked at it, and said the manager would get back to me with an estimate. I haven't heard from them. I called them and was told the guy was busy and would get back to me. Furthermore, I still haven't heard from them.”
“We truly appreciate John Tomsko for everything he did for us. He was everything we expect but rarely get anymore as far as professionalism, knowledge, guidance, and making us feel at ease. I would absolutely recommend using My Plumber.”
“He did a good job and I appreciate it.”
