“Guardian presents itself as the "you get what you pay for" option, meaning, by implication, they understand they are the more expensive option--sometimes substantially more--but by paying more, you should get more.  More quality, better customer service, better cleanup, better outcomes. My experience this time with Guardian was mostly "pay more to pay more." It started with the scheduling. Guardian has an online scheduling portal where you set up an appointment date and time for an estimate on the type of service you are requesting. In my case, a roof replacement, which is the option I selected. Guardian then tried to call me three times while I was working, leaving voicemails asking for "more information" so they could schedule the appointment. Then they texted. I texted back asking what else they needed and they called *again*. When I was able to answer the final time, the "more information" they needed was to confirm what I had selected (roof replacement) and then ignore, completely, the scheduled time I had selected (not even mentioning it at all) and schedule according to their availability. Okay, fine. I didn't want a five thirty PM appointment on a Friday evening but it was apparently the soonest available. At the appointment time Guardian's rep initially impressed with a thorough inspection, including going into the attic and on the roof, making a video including with magnification of the shingles in problem spots. This was much more thorough than any other company who we contacted for a quote. Then came a lengthy hard sell with a presentation that honestly wasn't necessary at all (we already knew we needed to replace the roof). Two hours later he was still at my house, wanting to close the deal and sign then so he "wouldn't have to drive back out." He even wanted me to call my wife who was on vacation out of town to talk to her. I refused until he gave up. He repeatedly mentioned the "you get what you pay for" mantra and emphasized how clean they would leave things when they were done. We did have other companies quote. They were all much less than Guardian but also presented substantially worse, e.g. saying they didn't even need to come out and could just quote based on measurements from online resources. Ultimately we ended up believing the "you get what you pay for" and went with Guardian, electing for shingles even though now I regret that decision and feel like we were talked out of going metal by the representative. And guess what? The salesperson didn't need to drive all the way back out. We signed everything digitally. So that was a misrepresentation as part of a hard sell. The install itself seemed to go fine. The team impressed me on the first day by putting plastic sheeting down on the deck and all around the house to catch the demolition and broken pieces of the old roof. Then they didn't do that the second day, despite throwing more pieces down on the lawn and on the back deck (I have photos), which was an odd decision. The supervisor wanted to leave the trailer over the weekend in our driveway (he said they didn't have enough truck drivers), trapping my wife's car in the garage, but when I declined, he did come himself to haul it away and performed the inspection that night. He found issues and had his team come out to fix them the next day (a Saturday). He also used a magnet to pull up nails all around the house. However, he missed nine roofing nails and a large staple in the driveway itself, which my daughter and I found afterward (thankfully before driving my wife's car out of the garage). Nine nails on a short driveway isn't great. The "great clean up" also left a ton of insulation all over the yard and in the gutters which I had to clean up myself. I hope the roof ends up being quality in the long term to justify the high price Guardian commands. The scheduling, the hard sale with the over long stay, the poor cleanup after making such a big deal of it in the sales, the miss of those nails on the driveway... it all left a poor taste in my mouth. I ended up regretting not going with another company and going metal, and I should have listened to my gut. Sometimes when you pay more you just end up paying more.”

“They follow through and keep me up to date on what they are doing.”

“Any issues Guardian was right on top of it”

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“Everyone at Guardian Roofing was knowledgeable, professional, and easy to work with. I appreciated that they have their own well-trained employees to manage all aspects of the job: repairing broken roof boards, re-roofing, removing old insulation, installing new insulation, and installing new gutters. The work was excellent. The company responded promptly during the aftermath of a severe storm that damaged many homes in our area.”

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“Guardian was very responsive, professional and completely informative of the roofing replacement project. They were on time, on budjet ,excellent workmanship and they were very complete in the clean up of their work site. Highly recommended”

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“This is the second roof that guardian had done for us and both projects have gone smoothly and flawlessly.”

“Guardian roofing has a crew that cares about the quality of their workmanship and makes sure their customers are satisfied. Every step of the way, team members such as Jimmy, Patric, Jorge and Ronald were patient, knowledgeable and extremely skilled. I would Guardian to anyone in need of a new roof.”

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“The service was first rate from the initial inspection, through scheduling and execution.”

“I have been very happy with the level of customer service from the staff. The actual roofing team we had was not very communicative due to the language barrier. I also think the cost of Guardian is on the higher end of the market due to the quality of the materials and warranty, so, in speaking with a friend or neighbor i would be inclined to include this caveat.”

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“Referred my sister for gutters. Job is complete. Do I get a gift card for the referral. Jimmy said I would?”

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“Professional, completed the work on time, took great care to explain what was needed before and during the job.”

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“Initial contact with Josh was courteous and professional.”

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“All the work that was to be done was thoroughly explained.”

“Will recommend if I know of anyone looking for roofing/gutter work”

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“I know neighbors have used various roofing companies but I ONLY wanted to hire Guardian... I trust their work!!!!”

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“Polite, hard working, and thorough.”

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“I’m not happy… at least as happy as I feel I should be after spending $100,000 on my roof. I was going to have them replace the insulation but I lost confidence in Guardian. Unfortunately any one who asks me for a recommendation will know I’m not happy”

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“Excellent and will use them again.”

“I am very happy. Job do as specified , on time. All people did a great job.”

“I believe the final product is good, but they were a difficult company to work with. Every time I called with a request or question, the person I needed to speak to was in a meeting. Then they would call back when the timing was not convenient for me. When we committed to getting the new roof, we were promised a "walk through" at the end of the job, but this never happened.”

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“Super fast, I just with they hadn't left my water running for 4 days and finding debris in my yard that should have been found in inspection.”

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“All was above expectations!!”

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“Guardian gave us a competitive price the first time they met with us and didn't engage in any "hard sell" or high pressure tactics.”

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“They did a great job of explaining what was needed. The workmen who came out were very efficient and very pleasant to deal with”

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“Jimmy Brown was friendly and personable throughout his roofing presentation. He did a good job of showing us our options. Edwuin Ruiz and his team Did a outstanding job on the roofing. We were amazed how they clean up before they left every day. I provided them with touch up paint and they made good use of it. The Roof is beautiful. And displays their pride in their workmanship. We would highly recommend Guardian Roofing.”

“While the work the team does is quality the commnication between contractors, managers and office personnel is horrible.”

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“I would be happy to recommend Guardian roofing and gutters to anyone who is looking to replace their roof. Everyone is so knowledgeable and professional. Getting a new roof is never easy. But the staff at Gaurdian roofing took great pride in making sure that we understood what needed to be done and saw that it was done correctly.”

“Another good experience! The crew was professional and courteous, answering all our questions. Greatly appreciated how clean they left everything after completing work.”

“Erick and crew are highly professional and informative. I would recommend them to anyone.”

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“Great service with awesome communication”

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“Yes”

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“Guardian completely replaced our 27 year old roof. The initial assessment was very detailed, including a video of their inspection crawling around the attic space. The removal and installation was professionally and efficiently done. We had some water damage that was repaired with new plywood in some tricky spots. They also changed the ventilation to the attic to avoid further water issues. From beginning to end, the process was excellent.”

“Prompt communication. Efficient. Friendly.”

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“Andrew, our estimator, and the work crew were professional throughout the process. I would recommend them for roofing replacement”

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“I would absolutely recommend.”

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