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“The products we selected are top notch and look excellent. Ken (the installer) was very professional and courteous.”
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“It's too expensive.”
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“They were great. The installers were friendly, attentive, and cleaned up after themselves.”
“I would absolutely recommend Newpro to anyone looking for windows. Our salesman Nick promised us we would be happy and he and the crew lived up to the companies promises and more! He measured the windows and a second crew member came another day to measure twice! The windows came in as ordered and everything fit perfectly. When the crew arrived they protected floors, covered things and went to work. I was shocked it went so well! It was clear that Rod and the crew we professionals and certainly knew what they were doing! They even cleaned after they were finished!! So yes I would recommend this company called Newpro!!”
“I was never told anything by the salesperson about doing the order, that they redo the entire bathroom. I thought they just did the showers or tub. There were a lot of mistakes on my order. It took them a long time to get here. The salesperson made a mistake; I wanted a tub and shower in the main bathroom, but he sent a shower stall with a glass door. The local team had to go to Home Depot to get a tub. The walls were not what I ordered. They put clear caulk on the walls and not up to the ceiling, which is going to be a problem. The shower in the master bathroom came out fine, but he sent a shower door for the tub part but got the door wrong, chrome instead of matte black. The last day they were here, the guy asked why they weren't doing the entire bathroom. The salesperson showed up late at night, and this has been nothing but a nightmare. I now have another crew in doing the job, which is costing me more money. They left the chrome shower here in a box in my hallway. They have to come back and fix the walls in the main bathroom. This was a nightmare. I took off on Wednesday, Thursday, and Friday. The crew manager was trying to find out what parts went with which bathroom; nothing was marked. The matte black was the shower door in the master bathroom. Last week they sent a shower door here and delivered it to my neighbors, and then they had to come put that in. Now I have a loan for $40,000, which makes me angry. If I had known, I could have done the whole bathroom; I would have done that. Now I have a new crew putting in cabinets, flooring, and light fixtures. I did not want tile with grout because I have a modular home. They caulked the ceiling to the walls. The master had the worst mold. My house is 40 years old, and everything was a mess.”
“They are too expensive.”
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“They did everything well. I like it and will tell my friends.”
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“No I am not. The schedules were unpredictable. We had a crew that spoke no english so even though the foreman said he was going to be here everyday he was not, this led to problems with power for them and their ability to leave the property every day. We had to prompt the clean up of nails and debris to protect our dogs on a daily basis. The gutter were not sealed to the house and did not catch all the rain, from the from t and back.”
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“They were timely and respectful. They were good!”
“wrong window delivered / not sent ahead like it was supposed to be I would have caught the mistake. was brought the day of instalation. after the old one was already removed .”
“Designer,Enver, was helpful in answering my questions and showing me available choices.”
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“I left a review”
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“One of the doors is still not right! It opens by itself, does not lock in properly.”
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“An awesome.company. Staff is fantastic.”
“NewPro Stood behind their work”
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“They were very good at communicating and keeping me informed.”
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“The guys that came out were great, and did a good job. They knew what they were doing.”
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“NewPro did a fine job.”
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“Construction left a hole for a work week inside incomplete install during winter. Customer service was lackluster with lack of callbacks after no-show. It took 3-4 hours after the reason was learned until we called again.”
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“NEWPRO was very accommodating and very professional. They did quality work, and it came out beautifully.”
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“I appreciate the people who did the work. Also, they are local. They are both from the community and I appreciate that. They were tremendously professional.”
“I thought they were excellent in what they did, and they were professional.”
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“The whole process was a nightmare, and I'm in between jobs. They have the special you that you can pay a year away from now, and I'm qualified. I was told at the that initial visit that there's mold underneath my tub and bathroom. I did not know that they would not pay for that. Now, the job is on hold for approximately two months without shower, and I have to work to have the mold remove on my own.”
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“Everything went well and the installers are very professional.”
“Excellent service and quality overall, from start to finish. The work was on schedule and very professional. Staff were very responsive, friendly, and knowledgeable.”
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“On balance, I feel that this project was weel spent. While clearly not the least expensive option, the value of services and materials justified the cost.”
“Newpro is expensive. For this price the lack of quality is alarming. They had to send a crew back to make some corrections. Some of the issues were resolved at that time, but other issues cropped up. Some of the things they were supposed to fix simply were glossed over. Terrible communication from start of project and throughout. They will have to come back again to make more corrections.”
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“I will when the opportunity comes up about a friend”
“I had two design consultants visit my home for my windows. They were friendly and professional, however they basically dangled the “Carrot” in front of me with regards to the money I would save if I signed up that day and only that day. You’re putting out a lot of money and they….won’t….give you any time to mull it over, at least 24-48 hours would be appropriate. These sales tactics, I did not appreciate at all! Measurements were done a couple days later and the widows arrived in about 4-5 weeks. The installation crew arrived about 1/2 hour early which was great. These guys were fantastic, worked together like a well oiled machine! All 16 windows were installed in one day, they kept on top of trash outside and vacuumed inside when they were done, leaving the place spotless. I’ve remodeled the entire outside of my house and the windows finish the job, they are a beautiful addition to my home.”
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