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“They responded quickly to my problems.”
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“No, I would not recommend due to lack of listening and technical expertise. The service cost me hundreds of dollars and even more this week when I found out the technician left the gas switch turned off inside of the unit.”
“I referred Stan’s to a friend once but they thought the quote was unfairly high compared to competitors”
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“They're hard to get in touch with.”
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“I am likely to recommend Stan's Heating and Air Conditioning, LLC to a friend. They have great service and are reliable.”
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“We have worked with Stan's Heating and Air Conditioning, LLC, for a while. The last interaction was on an addition to our home. They are always timely and professional. We have enjoyed working with them through the years.”
“They were very professional, timely, and knowledgeable.”
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“I'm pleased with the service I received from Stan's.”
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“Stan's is so reliable and provides first rate service. There is no better when it comes to customer service. You can always call and talk to someone.”
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“We’ve used Stan’s for about 5 years and have always been satisfied with their work. We sign up each year for the annual maintenance plan and they service the units twice a year. Efficient and friendly employees.”
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“I am likely to recommend Stan's Heating and Air Conditioning, LLC to a friend. They are always reliable.”
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“Highly recommend. We had a difficult plumbing problem that had been neglected by the home's previous owner for many years. Our technician, Javier, was fantastic - stuck with the problem and found a solution. Went the extra mile to obtain parts. Great communication and service.”
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“They are very professional and have a professional technician.”
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“They did a good job installing a mini-split in my garage. They were on time and fast.”
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“During the ice storm, we all needed service and Stan's Heating and Air Conditioning gave me an estimated time they would come out. If there was any change, they would call and give me a response during that time frame. They were great.”
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“They responded and fixed our issues quickly. The product is working finely because they have fixed it.”
“Will, in particular, was very helpful. He wasn't a person that did the installation. He did the assessment, and made a referral, in terms of what we needed. We had a terrible storm, and I reached out to him. He talked to me, and was really great.”
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“Always, Stan's Heating and Air Conditioning has always been very responsive and has always done an excellent job with any installation. We have had three systems done for us.”
“I feel like Stans have excellent service folks and I feel I can trust I’m taken very good care of.”
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“Stans installed a total replacement for my HVAC Nov. 2019, with some adjustments made in Jan. 2020.”
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“the technician was well dressed polite, efficient and competent. Was apleasure to have him at my home. THANKS FOR GREAT CUSTOMER SERVICE!”
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“Stan's takes care of both my HVAC and plumbing needs. Their technicians are always friendly, knowledgeable, efficient, and prompt.”
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“The service tech lied. He failed to perform important checks he marked as completed, including: 1. refrigerant (freon) levels 2. washing the unit, 3. checking filters. He said the filters needed to be replaced. Since I had replaced the filters that morning before he came, I was suspicious of the quality of his work. --- I had challenged the (lying) tech when he told me the refrigerant levels were OK, since one unit almost always needed freon at its annual check-up (they were both over 25 years old). He insisted the refrigernat level was OK. --- Besides, he said, he didn't have R-22 refrigerant to add if it was needed. I told him they didn't have R-22. Both systems had been upgraded to a newer refrigerant, 407-C. (It was written in 1 inch tall lettering on the power boxes). He said there was no such thing as 407-C, that he had never heard of it. I told him to Google it, which he did. He found out it was a common upgrade that he knew nothing about. --- He insisted he had to go. I paid him, and he left. After he left, I was so suspicious that I checked the uniits. Neither unit had been washed. I called and left messages with the service coordinator. Management did not return calls. After multiple calls, when I finally did get hold of them, they defended him saying he had done the work. I insisted they send out a different tech. --- That 2nd tech found both units were low on refrigerant, and the washing had not been done on either one. In summary, The 1st tech had lied about the work he did. Managment did not return calls, defended his lying about the work, and was reluctant to correct it. Horrible service all around. --- Note: Another reason I was suspicious of his work: If he had washed the units, he would have had to turn off the power, and he would have seen the 407-C note written in large lettering on the power boxes. Impossible to miss if he had done the work. --- In fact, one unit was leaking so badly it had to be replaced a couple months later. Neither of the 2 techs checked it well enough.”
